The Boundless Assistive Technology Return Policy & Process

Our 30-day return policy gives you plenty of time to consider your purchase to ensure you made the right product decision. If for any reason you are not satisfied you can return any item, excluding opened software, within 30 days of the date of shipment for a refund or an exchange. Return shipping costs are your responsibility, and you're free to use any carrier you prefer.

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, are missing parts or pieces including original packaging, or damaged in any way cannot be accepted for return. 

Opened software may not be returned due to copyright restrictions. Returns without a Boundless AT return authorization code, and/or packages that are improperly packaged or uninsured will be refused receipt. Shipping/freight costs are not included in the refund.

Preparing A Return 

To return an item to BoundlessAT.com, follow our three simple step process: 

1.Your Return Authorization Code. Call our customer service department at 1.866.606.8551 and you will be given a Return Authorization Code. Write this code on the outside of the shipping box you are returning. 

2. Package Your Return. Include all original packaging and collateral material. Returns missing items including but not limited to accessories, packaging, boxes, or manuals may be refused or charged a restocking fee at the sole discretion of Boundless AT. 

3.Purchase Shipping From The Carrier You Prefer & Ship Your Package. It is highly recommend that your insure your return for the full value of the item(s) you are returning. Boundless AT does not accept any responsibility for items damaged during shipping. It is also recommended that you ship your package via a traceable method such as USPS Registered Mail, UPS, or FedEx. Be sure to keep your tracking number handy should you have any questions about the status of your return. 

Software Returns And Exempted Items

Software returns will be allowed under the conditions of our return policy ONLY if they are returned in unopened, unregistered, original condition. Any software that has been open or tampered with in anyway is not returnable. Operating System incompatibility is not a valid reason for return. Please ensure you verify your operating system against system requirements listed on the product page. 

Select hardware items may not be eligible for return—this includes wearable products and items that cannot be restocked or resold after initial use. To find out if a specific product qualifies under our return policy, please call us at (866) 606-8551 before placing your order.

Restocking Fees 

Boundless AT will not charge restocking fees on returns which have been authorized and received within the time frame and guidelines of our return policies. Any return that is deemed deficient to any of our guidelines may be charged a restocking fee of up to 25%, or refused and returned to the customer at our sole discretion. Items returned with missing components, packaging, or manuals will be charged a restocking fee commensurate with the cost to procure the missing items and the time spend to return the item to resalable condition. If an item is determined to be missing extensive components, Boundless AT reserves the right to refuse return of the item and our sole discretion. 

High Value Items 

Items and orders totaling over $2500.00 will be charged a mandatory 10% restocking fee due to the expense incurred to process the return. You must follow these instructions exactly. Failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us prior to sending your return. 

* Boundless AT will not be responsible for loss or damage of return shipments.