Designed for people with sight loss, GuideConnect is an intuitive, easy to navigate program that allows users to stay independent, connected and entertained.
Exclusive access to premium features including video calling
Regular updates containing new features and improvements
Top priority status with with our dedicated Support team
Get started with the clear and simple menus. Tweak the speech and magnification to suit your vision needs and know that GuideConnect can evolve with you if your sight changes.
Large print that can be as big as you need, in the font and colors of your choice. Every option is announced with a human-sounding voice - it's like having a person guiding you every step of the way.
Everything is read aloud with GuideConnect. The simple step-by-step menus are spoken at a speed that suits you. You can hear email from a family member read aloud, as if they were in the room. Have today's post announced for your ears only.
Whether you choose GuideConnect for your TV, tablet or on a computer, the voice announces just enough information, so you always feel in control and never overwhelmed.
GuideConnect's touchscreen access is ideal for partially sighted people who have chosen a portable tablet or touchscreen laptop. There are no complex gestures to memorize, just the handy side buttons that sit naturally under your fingers.
For the quickest access to GuideConnect's leisure features, reach for the Dolphin remote control. The natural partner for TV and tablet users, the Dolphin Remote can also be paired with your laptop or desktop computer. Sit back in your favorite armchair and use the simple tactile buttons that feel instantly familiar.
For people that choose a laptop or desktop solution, GuideConnect is equally intuitive with your favorite keyboard and mouse.
To help you get the most out of GuideConnect, your license comes with a 12-month Premium Plan. With a Premium Plan - formerly GuideConnect Annual Support (GCAS) - you receive:
Want to extend your support and pre-purchase your future upgrades? Talk to us about a software maintenance agreement!
Designed for organizations who prefer a regular renewal date
Typically half the price of buying upgrades
All major upgrades for 12 months
Priority 8 hour product support
Simple step-by-step menus help you complete every task
High contrast large print text, as BIG as your eyes need
Human sounding voices guide you every step of the way
Touch, remote, keyboard or mouse access
Voice input - dictate your emails, documents or search the web
The simplest way to write, send and receive email
Compose letters and print envelopes
Effortlessly browse the web
Scan and read your print mail
Listen to audio books or today's newspapers
Maintain a calendar and receive timely reminders
Tune in to your favorite radio stations
Computer & Processor: Celeron N4100 / Intel Core i3 or higher
Memory (RAM): Minimum of 4 gigabytes (GB) RAM
Minimum of 64 gigabytes (GB) hard disk space
Windows 10 (32-bit or 64-bit) or higher
Sound card and speakers/headphones for audio output
Any standard pointing device (mouse/trackpad)
Dolphin Remote also supported (optional)
Internet connection required for downloading books, newspapers, radio, email, web browsing and product updates
Bluetooth required for connecting a Dolphin Remote
What is the difference between GuideConnect & Guide?
GuideConnect is Guide’s new big brother; it does many of the things Guide used to do, but it’s even simpler and more intuitive to use. Compatible with the full range of devices, use GuideConnect on a tablet or a TV box, portable laptop or everyday desktop. GuideConnect fits into your lifestyle and how you use GuideConnect is flexible too. Choose the remote control for leisurely access from the comfort of your sofa. The effortless touchscreen access is perfect for tablet users or laptops with touchscreens. And if you’re used to a keyboard and mouse they’re good for your computer.
GuideConnect is packed with artificial intelligence, but unlike using an iPad with your sight loss, GuideConnect is always easy to see and easy to learn. There are no complex gestures to remember and everything is in large print text with high contrast colors.
Are the keystrokes the same on GuideConnect as they are on Guide?
Many of the important GuideConnect keys are identical to Guide, including the up and down arrow keys, F1 for help. However some of the more complicated Guide keys have been simplified so they are now single press and more intuitive to use.
I am already a Guide user. Can I upgrade to GuideConnect?
Yes. All upgrades include updates for 1 year and the cost depends on which version of Guide you currently own. Please contact us for details at firstname.lastname@example.org
Can I add GuideConnect to my existing computer?
Yes. As long as your laptop or desktop computer is running Windows 10. Please see our system requirements to ensure full compatibility or call us at 1-866-606-8551 with questions.
What training is included with GuideConnect?
Every GuideConnect comes with limited complimentary telephone assistance. Advanced training and support with TeamViewer can be booked directly with our Support Team.
Do I need an internet connection?
Yes. Most tasks require internet connectivity, including accessing books, newspapers, radio, email, the web and product updates.
What is the GuideConnect Actions menu?
Rather than making every task overly complicated, GuideConnect separates out the actions that you might want to take when you have completed a task. If you compose an email, the actions menu lets you decide if you want to spell check it, send it, save it to drafts. The actions menu presents you with a small list of options that are always relevant to the task you are completing. If you open a photo, the actions menu will let you rotate your photo, scan it for text, print it and more.
Can I dictate to GuideConnect?
Yes, GuideConnect now includes the option to dictate your emails, documents or perform a web search. At the moment, the voice input feature is only available in the English and Italian editions of GuideConnect.
How do I get the updates that are included in my purchase?
GuideConnect will notify you when a new update is available and you can choose when it is convenient to update.
Does GuideConnect work on a computer running Windows 7?
No. GuideConnect is compatible with Windows 10 only. Windows 7 is no longer supported by Microsoft and many of the newer technologies that GuideConnect uses behind the simple interface, are not supported by Windows 7.
Will GuideConnect work on Windows 11?
We are currently in the process of testing GuideConnect with Windows 11 from versions Microsoft has made available to us. Please contact us for further details.
Can GuideConnect be used on any tablet?
GuideConnect runs on any Windows 10 device including Windows 10 tablets. GuideConnect isn’t compatible with iOS and Android tablets. Please contact us for additional information about our GuideConnect tablet bundles.
Can I download GuideConnect from the app store?
No. You will receive an email with a link to download your copy of GuideConnect.
How do I get GuideConnect onto my TV?
To use GuideConnect on your TV you need to purchase a GuideConnect TV box. Once purchased, much like any other set top box, it plugs into your TV via your HDMI port on the back.
How does the Dolphin remote control connect to my device?
The Dolphin remote includes a USB receiver that plugs into any free USB port. Typically most laptop and desktop computers would be suitable.
Does my Guide SMA cover me for the upgrade to GuideConnect?
Yes. If you have an active or current maintenance agreement, GuideConnect is available as one of your ‘hits’. Talk to the sales team to request your licence.
Are all the features of Guide available in GuideConnect?
Nearly. Some of the less popular features and some of the out-of-date technologies aren’t included. Podcasts, news RSS and games weren’t very popular and haven’t been made available in GuideConnect. At the moment Skype isn’t included in GuideConnect – but we do plan to include a phone and video chat service at some time in the future.